Permission and Security
Learn how access and permissions work in OWL and how to request a role change to view additional modules.
Overview
Access to the OWL Platform is role-based. When a user account is created, it’s assigned a role that determines which modules and features the user can see and use.
If you need access to additional modules, follow one of the request paths below.
Option 1 — Request Through Your Company Administrator (Recommended)
- Confirm authorization. Make sure your manager approves the access you’re requesting.
- Find your administrator (if you’re not sure who it is):
- Click your profile icon (bottom-left).
- Select My Account → Organization.
- In the Role column, locate a user with an Admin role.
- Contact the admin and request a role change.
- Your administrator will update your role and notify you once complete.
Option 2 — Request via The Owl Solutions
If you can’t reach your admin:
- Ensure authorization from your manager.
- Ask your manager to email info@theowl.solutions with:
- Your Name
- Your Email
- Requested Role (e.g., Standard User, Super User, Admin)
- You’ll receive a confirmation email from The Owl Solutions when your role is updated.
Security Notes & Best Practices
- Roles follow least-privilege: users should have only the access needed for their job.
- Admins are responsible for granting/removing access and auditing roles regularly.
- If you suspect unauthorized access, contact your admin immediately or email info@theowl.solutions.
Need help? If you don’t see My Account → Organization, or you can’t identify an admin, contact info@theowl.solutions.
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