# The OWL Solutions | Knowledge Base

> Clear performance insights, faster action, and daily team alignment with expert-driven KPIs delivering ROI fast.

_This file helps AI assistants and crawlers discover the contents of this help center. Each article is also available as plain markdown by appending `.md` to its URL._

## Documentation

### [Getting Started](https://help.theowlsolutions.com/getting-started/6486Sa6uL37chEGpXDfLvm)

> Learn the fundamentals of OWL — what it is, how it works, and how to access your products.

- [Our Value Proposition](https://help.theowlsolutions.com/getting-started/6486Sa6uL37chEGpXDfLvm/our-value-proposition/6486Sa6uL1qThx5LNBMBic.md): Why we different than other supply chain technology companies
- [Products: Analytics and ODA](https://help.theowlsolutions.com/getting-started/6486Sa6uL37chEGpXDfLvm/products-analytics-and-oda/6486Sa6uL3fm8JCtHKVbZY.md): Explore how OWL’s Control Tower and AI Analyst work to turn data into decisions.
- [How do I install OWL Products?](https://help.theowlsolutions.com/getting-started/6486Sa6uL37chEGpXDfLvm/how-do-i-install-owl-products/6486Sa6uL1cw66quMgjWLK.md): Learn how to access and log into OWL for the first time — including setup steps for new users.

### [Analytics: Supply Chain Control Tower](https://help.theowlsolutions.com/analytics-supply-chain-control-tower/64z4GekFcKw3isVMeHjDrH)

> Explore how to use OWL’s analytics modules to monitor Planning, Sourcing, Manufacturing, and Delivery performance.

- [Single Sign-On (SSO)](https://help.theowlsolutions.com/analytics-supply-chain-control-tower/64z4GekFcKw3isVMeHjDrH/single-sign-on-sso/64z4GekFcPcsKZsAAAzyfc.md): Learn how to log in using your company credentials through Single Sign-On.
- [OWL Email and Password](https://help.theowlsolutions.com/analytics-supply-chain-control-tower/64z4GekFcKw3isVMeHjDrH/owl-email-and-password/64z4GekFcMNSHgFift1B2c.md): Learn how to access the platform using a direct OWL account with email and password authentication.
- [Permission and Security](https://help.theowlsolutions.com/analytics-supply-chain-control-tower/64z4GekFcKw3isVMeHjDrH/permission-and-security/64z4GekFcN1JqE2ZM2t5Km.md): Learn how access and permissions work in OWL and how to request a role change to view additional modules.
- [Plan](https://help.theowlsolutions.com/analytics-supply-chain-control-tower/64z4GekFcKw3isVMeHjDrH/plan/64z4GekFcN6U5yk1LQ85PY.md): Learn how to monitor forecast accuracy, demand bias, and planning performance across your portfolio.
- [Source](https://help.theowlsolutions.com/analytics-supply-chain-control-tower/64z4GekFcKw3isVMeHjDrH/source/64z4GekFcPifoVvyrtERLE.md): Explore supplier performance, purchase order timing, and inbound reliability trends.
- [Make](https://help.theowlsolutions.com/analytics-supply-chain-control-tower/64z4GekFcKw3isVMeHjDrH/make/64z4GekFcNzWU3EY45Stvy.md): Track production attainment, manufacturing variability, and throughput efficiency
- [Deliver](https://help.theowlsolutions.com/analytics-supply-chain-control-tower/64z4GekFcKw3isVMeHjDrH/deliver/64z4GekFcMYuv67v5mQR4h.md): Analyze service levels, fulfillment performance, and on-time delivery trends.
- [Scorecard](https://help.theowlsolutions.com/analytics-supply-chain-control-tower/64z4GekFcKw3isVMeHjDrH/scorecard/64z4GekFcNFcMQyfQrM3Gm.md): Learn how to view key KPIs in a single dashboard and compare results against targets.
- [Data Manager](https://help.theowlsolutions.com/analytics-supply-chain-control-tower/64z4GekFcKw3isVMeHjDrH/data-manager/64z4GekFcP9sZ9DhbdPz3u.md): Learn about metric definitions and manage data sources used across ODA modules.
- [Action Manager](https://help.theowlsolutions.com/analytics-supply-chain-control-tower/64z4GekFcKw3isVMeHjDrH/action-manager/64z4GekFcN15u2zPxaffHK.md): Discover how to assign actions, track owners, and follow up on performance exceptions.
- [Documents and Automated Insight](https://help.theowlsolutions.com/analytics-supply-chain-control-tower/64z4GekFcKw3isVMeHjDrH/documents-and-automated-insight/64z4GekFcNZwufMpbjwU26.md): Learn how to access auto-generated reports, downloadable summaries and other documentation.
- [Access Analytics Admin Console](https://help.theowlsolutions.com/analytics-supply-chain-control-tower/64z4GekFcKw3isVMeHjDrH/access-analytics-admin-console/64z4GekFcLKzhwkNPoz5Qu.md): Learn how to log in to the ODA Admin Console and manage your organization.
- [User Configuration: Adding / Removing Users](https://help.theowlsolutions.com/analytics-supply-chain-control-tower/64z4GekFcKw3isVMeHjDrH/user-configuration-adding--removing-users/64z4GekFcHSLEWEikrrFQ4.md): Learn how to add, remove, and manage users inside
- [Metrics Management: Set Up KPI Targets](https://help.theowlsolutions.com/analytics-supply-chain-control-tower/64z4GekFcKw3isVMeHjDrH/metrics-management-set-up-kpi-targets/64z4GekFcNFb1KVfj973XH.md): Learn how to configure KPI targets and performance thresholds
- [File Management: Upload Additional Files](https://help.theowlsolutions.com/analytics-supply-chain-control-tower/64z4GekFcKw3isVMeHjDrH/file-management-upload-additional-files/64z4GekFcM8TmLhokhHjEK.md): Learn how to upload and manage data files securely through
- [Statistics](https://help.theowlsolutions.com/analytics-supply-chain-control-tower/64z4GekFcKw3isVMeHjDrH/statistics/64z4GekFcMXSbPpx3ZinyL.md): Learn how to monitor user activity and platform engagement

### [ODA: OWL Data Analyst](https://help.theowlsolutions.com/oda-owl-data-analyst/6486Sa6uL21HFZctAgHLbz)

> Learn how to use OWL’s AI-powered virtual analyst to ask questions in natural language and get instant insights.

- [Single Sign-On (SSO)](https://help.theowlsolutions.com/oda-owl-data-analyst/6486Sa6uL21HFZctAgHLbz/single-sign-on-sso/6486Sa6uL29NQ9xTwsvK53.md): Learn how to log in using your company credentials through Single Sign-On.
- [OWL Email and Password](https://help.theowlsolutions.com/oda-owl-data-analyst/6486Sa6uL21HFZctAgHLbz/owl-email-and-password/6486Sa6uL1DpjwE6Jm4DNX.md): Learn how to access the platform using a direct OWL account with email and password authentication.
- [Permission and Security](https://help.theowlsolutions.com/oda-owl-data-analyst/6486Sa6uL21HFZctAgHLbz/permission-and-security/64z4GekFcGYtCivhPypHkr.md): Learn how access and permissions work in OWL and how to request a role change to view additional modules.
- [Demand Planning](https://help.theowlsolutions.com/oda-owl-data-analyst/6486Sa6uL21HFZctAgHLbz/demand-planning/6486Sa6uL2ByGPCcYnojgp.md): Learn how to monitor forecast accuracy and demand bias, and planning performance across your portfolio.
- [Supply and Inventory](https://help.theowlsolutions.com/oda-owl-data-analyst/6486Sa6uL21HFZctAgHLbz/supply-and-inventory/6486Sa6uKZCYGeQDc3ZgDK.md): Analyze service levels, fulfillment performance, and on-time delivery trends, as well as inventory planning performance across your portfolio.
- [Scorecard](https://help.theowlsolutions.com/oda-owl-data-analyst/6486Sa6uL21HFZctAgHLbz/scorecard/64z4GekFcLXuGj5KSg8RtX.md): Learn how you can upgrade your plan
- [Data Manager](https://help.theowlsolutions.com/oda-owl-data-analyst/6486Sa6uL21HFZctAgHLbz/data-manager/64z4GekFcKmvKo1Krffuen.md): Learn about metric definitions and manage data sources used across ODA modules.
- [Action Manager](https://help.theowlsolutions.com/oda-owl-data-analyst/6486Sa6uL21HFZctAgHLbz/action-manager/64z4GekFcLhoxsymWUnS9w.md): Discover how to assign actions, track owners, and follow up on performance exceptions.
- [Documents and Automated Insight](https://help.theowlsolutions.com/oda-owl-data-analyst/6486Sa6uL21HFZctAgHLbz/documents-and-automated-insight/64z4GekFcMmke2bytGpSFG.md): Learn how to access auto-generated reports, downloadable summaries and other documentation.
- [OWL AI](https://help.theowlsolutions.com/oda-owl-data-analyst/6486Sa6uL21HFZctAgHLbz/owl-ai/66mV1wjoYQCcPi79ckqNu7.md): Learn how to access auto-generated reports, downloadable summaries and other documentation.
- [Access ODA Admin Console](https://help.theowlsolutions.com/oda-owl-data-analyst/6486Sa6uL21HFZctAgHLbz/access-oda-admin-console/64z4GekFcNVRa4twu9qajf.md): Learn how to log in to the ODA Admin Console and manage your organization.
- [User Configuration: Adding / Removing User](https://help.theowlsolutions.com/oda-owl-data-analyst/6486Sa6uL21HFZctAgHLbz/user-configuration-adding--removing-user/64z4GekFcKRgxPEEr2ktK4.md): Learn how to add, remove, and manage users inside
- [Metrics Management: Set Up KPI Target](https://help.theowlsolutions.com/oda-owl-data-analyst/6486Sa6uL21HFZctAgHLbz/metrics-management-set-up-kpi-target/64z4GekFcLwpBfLi31Pamw.md): Learn how to configure KPI targets and performance thresholds
- [File Management: Upload Additional Files](https://help.theowlsolutions.com/oda-owl-data-analyst/6486Sa6uL21HFZctAgHLbz/file-management-upload-additional-files/64z4GekFcLSX6U1MR544Yt.md): Learn how to upload and manage data files securely through
- [Statistics](https://help.theowlsolutions.com/oda-owl-data-analyst/6486Sa6uL21HFZctAgHLbz/statistics/64z4GekFcLaJyizXrwQUwc.md): Learn how to monitor user activity and platform engagement

### [Implementation and API](https://help.theowlsolutions.com/implementation-and-api/6486Sa6uL2ZEmfMnNo7RVC)

> Get guidance on setting up integrations, and connecting OWL to your systems.

- [Onboarding Process](https://help.theowlsolutions.com/implementation-and-api/6486Sa6uL2ZEmfMnNo7RVC/onboarding-process/6486Sa6uL2XqGDzzpmruKf.md): Learn how to change your profile settings
- [Data Transfer Options](https://help.theowlsolutions.com/implementation-and-api/6486Sa6uL2ZEmfMnNo7RVC/data-transfer-options/6486Sa6uL1hGVTZboY1bas.md): Learn how to delete your account
- [OWL API](https://help.theowlsolutions.com/implementation-and-api/6486Sa6uL2ZEmfMnNo7RVC/owl-api/6486Sa6uL3kug18ABrpkZh.md): Learn how to manage email notifications

### [Supply Chain Academy](https://help.theowlsolutions.com/supply-chain-academy/6486Sa6uL3imxMG13tNmTp)

> Access best practices, playbooks, and educational content designed to elevate supply chain decision-making.

- [Introduction to SCOR](https://help.theowlsolutions.com/supply-chain-academy/6486Sa6uL3imxMG13tNmTp/introduction-to-scor/6486Sa6uL2fKisUow5JvJd.md): A Supply Chain common language
- [Key Indicators: Monitoring and Assessing Forecasting Performance](https://help.theowlsolutions.com/supply-chain-academy/6486Sa6uL3imxMG13tNmTp/key-indicators-monitoring-and-assessing-forecasting-performance/66mV1wjoYQ8moQj7SjTpx8.md): Understand core forecasting KPIs like MAPE, Bias, and FVA to evaluate accuracy and drive better planning decisions.
- [Key Indicators: Monitoring and Assessing Service to Customer](https://help.theowlsolutions.com/supply-chain-academy/6486Sa6uL3imxMG13tNmTp/key-indicators-monitoring-and-assessing-service-to-customer/66mV1wjoYNofTjyesY6iKE.md): Explore how Fill Rate and OTIF help measure reliability, analyze service gaps, and improve customer satisfaction.
- [Forecastability Analysis](https://help.theowlsolutions.com/supply-chain-academy/6486Sa6uL3imxMG13tNmTp/forecastability-analysis/66NSQAyzqzD4JhNBNTt5i7.md): Assess how predictable your demand is to optimize forecasting strategies, resource allocation, and inventory management.
- [Forecast Value Add (FVA)](https://help.theowlsolutions.com/supply-chain-academy/6486Sa6uL3imxMG13tNmTp/forecast-value-add-fva/66NSQAyzqBBmPh7sv77uWf.md): Identify which forecasting steps add real value and refine your process for greater accuracy and efficiency.
- [Demand Patterns](https://help.theowlsolutions.com/supply-chain-academy/6486Sa6uL3imxMG13tNmTp/demand-patterns/66NSQAyzqzPoodhh5pWWYm.md): Classify demand as smooth, intermittent, erratic, or lumpy to choose the right forecasting method and improve accuracy.

### [Resources](https://help.theowlsolutions.com/resources/6486Sa6uKZoWSFxc5KyPo4)

> Additional resources to guide your OWL journey.

- [Articles](https://help.theowlsolutions.com/resources/6486Sa6uKZoWSFxc5KyPo4/articles/6486Sa6uL1wFU3aWgu4Fk4.md): Browse educational content, best practices, and industry insights from The OWL Solutions.
- [Webinars](https://help.theowlsolutions.com/resources/6486Sa6uKZoWSFxc5KyPo4/webinars/64z4GekFcH2igkVpSwSu4i.md): Access live and recorded sessions covering product walkthroughs, case studies, and supply chain topics.
- [Ebooks](https://help.theowlsolutions.com/resources/6486Sa6uKZoWSFxc5KyPo4/ebooks/64z4GekFcJxVJVhmEUkw1g.md): Download in-depth guides and playbooks to help you improve forecasting, inventory, and operational performance.